Hank's offers a 1-YEAR warranty from date of purchase against manufacturer's defects with free parts and labor. Qualified defects will be repaired
or replaced at company's option, at no cost to the customer. Customer is responsible for transportation to and from service location. If you
have questions, please contact the Store Manager from the location you made your purchase.
Hank's offers a Limited Lifetime Warranty on the inner frame construction used in sofas, love seats, chairs, ottomans, sectionals and sleepers. "Lifetime" is defined by the life of the original cover. Recovering the frame voids all warranties. After one year from the date of purchase, the customer will be responsible for labor and transportation to and from service locations.
If you are needing repairs to your furniture, please download one of the below forms and then contact the Store Manager from the location you made your purchase.
Furniture Warranty/Repair Form (PDF)
All Hank's warranties carry the following exclusions: The warranties do not cover damage as a result of misuse, abuse, accident, commercial use,
institutional use, or shipping damage due to customer shipping or moving furniture after original delivery. Hank's warranties extend only to
the original purchaser. Any item purchased "as is" including closeouts, floor models and discontinued special purchases are excluded from warranty
coverage. Warranties do not apply to accessories. If you have questions, please contact the Store Manager from the location
you made your purchase.
Detailing of furniture after delivery to your home is a common practice in the furniture industry and our delivery personnel are trained to perform
this service, which includes correcting minor imperfections on the delivered furniture, in your home, at our discretion. If you have questions,
please contact the Store Manager from the location you made your purchase.
We offer our customers who purchase premium bedding a 30-day comfort guarantee under the following conditions: The bedding purchased was one of
our premium bedding lines, and one of our treated, request a Mattress Warranty/Repair. Please contact the Store Manager from the location you made your purchase.
We are proud to offer Guardian protection plans for fabric, leather and wood that will protect your furniture for 5 years from date of delivery. It’s only new one time, so don’t let life’s little mishaps ruin your new furniture! You’ll get coverage against many common household accidents. See a sales associate for complete details.
Accidental stains from food or beverage; human or pet bodily fluids; grass, grease, ballpoint pen ink, crayon, shoe polish, nail polish or cosmetics; Accidental rips, cuts, burns or punctures.
Accidental liquid rings, gouges, heat mark, breakage of the wood frame or other hard surface, glass or mirror component breakage (except crowned or curved glass) from a single incident.
When purchasing fabric or leather upholstery, Guardian protectors will be applied to help extend the life and appearance of your new furniture. Advanced protectors will help repel stains. Spills will stay on the surface longer, allowing time for cleaning. Guardian protectors also contain an anti-static additive to help repel damaging airborne dust and dirt and an ultra-violet inhibitor to help reduce premature fading.
Guardian’s Customer Service Center is located here in the USA and is staffed with specialists to help you resolve your service request in a personal and friendly manner.
Call our toll-free Customer Service number within 30 days if a covered stain or damage occurs. Coverage may include professional cleaning or repair of the covered item. If the covered item cannot be cleaned or repaired, we’ll replace it. (See protection terms and conditions plan for details.)
This supplemental protection is available for a nominal fee at the time of your purchase. See a sales associate for complete details. To process
a claim, please call Guardian 1.800.527.8485. Visit Guardian at www.GuardianProducts.com.